Orlando Business Journal
Orlando International Airport placed fourth in the large U.S. airport category in the 2010 J.D. Power and Associates North American Airport Satisfaction Study rankings.
Orlando International ranked five points behind the number one airport, Detroit, and one point behind Denver International and Minneapolis/St. Paul International, which tied for second.
In 2008 Orlando International ranked third after ranking 14th in 2006.
The rankings are based on airport accessibility, baggage claim, check-in and baggage processing, terminal facilities, security checkpoints and food and retail services.
Although technology has revolutionized air travel during the past decade, the study found passenger satisfaction with airports continues to lag behind that of other aspects of the travel industry. The study found that passenger expectations of basic needs, such as prompt baggage delivery, airport comfort and ease of navigating the airport, are not being met consistently.
Orlando International scored higher on the most recent survey — 690 on a 1,000-point scale in 2010 compared to 675 in 2008. Nationally, satisfaction with airports was considerably lower than satisfaction with hotels, 756, and rental cars, 733.
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